Use Your “my Social Security” Online Account

The easiest and fastest way to check the status of your SSDI or SSI application is through the SSA’s online portal:

• Visit ssa.gov/myaccount
• Create or log in to your my Social Security account
• View the status of your application, including any updates or required actions

Through your account, you can also see:

• The date your application was received
• Whether any documents are still needed
• Estimated timelines and decision updates

Call the Social Security Administration

If you prefer to speak to someone directly, call the SSA’s national toll-free number:

• 1-800-772-1213
• Representatives are available Monday through Friday, 8 a.m. to 7 p.m.
• Be sure to have your Social Security number and relevant information ready

You can also contact your local SSA office in North Carolina for updates.

Follow Up with North Carolina DDS

After applying, your case is sent to Disability Determination Services (DDS) in North Carolina. DDS is responsible for reviewing medical records and making an initial decision on your claim.

If you’ve already had a consultative exam or submitted additional records, it may be helpful to:

• Contact DDS directly for case updates
• Ask your doctor if they’ve submitted requested records to DDS

Stay Organized and Respond Promptly

Keeping detailed records and responding to SSA or DDS requests can speed up the process:

• Save all SSA correspondence
• Track calls and appointments
• Submit requested information quickly
• Check your my Social Security account regularly

What If You Don’t Hear Back?

If it’s been several months and you haven’t received a decision:

• Call the SSA or DDS to ensure there are no missing documents
• Double-check your online account for notifications
• Consider reaching out to a disability advocate or attorney for help with delays